Refund policy
At Nivya Bags, we always aim to provide you with a great shopping experience. Each product is carefully designed and crafted with attention to detail to offer the perfect balance of style, quality, and functionality.
We provide detailed product images from different angles along with size references to help you understand the product better before placing your order. We also showcase close-up images of the fabric and material so you can get a clear idea of the product quality.
Since our products are carefully packed and delivered after quality inspection, we follow a limited return and exchange policy. Once a product is opened or used, it may not be possible to resell it.
If you have any issue with your order, please contact us within 2 days of receiving the package by emailing us at **info@nivyacommerce.com*. Please share clear images of the unused product from all sides along with your order details. Our team will review the request and guide you through the next steps.
Please make sure that the product is unused, in original condition, and has all original packaging and tags intact.
Important Note:
- Exchange or return requests may be rejected if the product is damaged, used, or not in its original condition.
- Products purchased during any sale or special offer are not eligible for exchange or return.
- The complete exchange/return process may take around 10–15 working days, depending on your location and courier timelines.
Defective or Wrong Product Received
In case you receive a defective product or a different product from what you ordered, please email us at **info@nivyacommerce.com* within 2 days of delivery with:
- Order number
- Images/videos of the received product
Our team will review your request and assist you with the replacement process if the issue is approved.
Please note that we do not provide refunds for defective or incorrect product cases. A replacement will be arranged, and delivery time will depend on your location.
Refunds (If Applicable)
Sometimes refunds may take additional time due to processing between your bank, payment gateway, and financial institution.
If you have not received your refund after the expected processing time:
- Please check your bank account statement.
- Contact your card/payment provider to confirm the refund status.
- Check with your bank regarding any pending processing time.
Cancellation Policy
If you wish to cancel your order, please contact us at info@nivyacommerce.com before your order is dispatched.
Once the order has been shipped from our warehouse, cancellation requests cannot be accepted.
A 2% cancellation charge will be applicable for approved cancellation requests made before dispatch.
The cancellation process usually takes 1–2 working days, and you will receive a confirmation once your request has been processed.
For any questions or assistance, please contact:
Nivya Bags Email: info@nivyacommerce.com Mobile: 9925377721